Effective Date: October 26, 2026
Last Updated: October 26, 2026
Welcome to Prism Wellness Network. These Terms and Conditions govern your use of our website, online forms, communication services, and other digital resources provided by Prism Wellness Network (“Prism,” “we,” “our,” or “us”).
Prism Wellness Network is dedicated to connecting individuals and families with behavioral healthcare services, including mental health treatment, substance use disorder treatment, and related support services.
By accessing our website, submitting information through our online forms, or voluntarily communicating with our representatives, you acknowledge these Terms and Conditions.
We are committed to maintaining transparent, respectful, and confidential communication with every individual who contacts our organization.
The information provided through the Prism Wellness Network website is intended for general educational, informational, and treatment-access purposes.
Our website may provide information about:
Mental health and substance use disorder treatment services.
Treatment programs, levels of care, and available facilities.
Insurance verification and admissions assistance.
Patient resources and educational materials.
Communication with admissions representatives and other authorized personnel.
Scheduling, referrals, and coordination of care.
Website content is not intended to replace professional medical advice, diagnosis, or treatment. Accessing the website or submitting an inquiry does not automatically establish a patient-provider relationship or guarantee admission into any treatment program.
Individuals experiencing a medical or psychiatric emergency should contact emergency services immediately.
Prism Wellness Network communicates with individuals who voluntarily request information, inquire about treatment services, seek admissions assistance, or otherwise initiate contact with our organization.
Depending on the nature of the inquiry and the individual’s expressed preferences, these communications may occur through telephone calls, text messages (SMS), email, or other approved communication channels.
Consent to receive communications may be obtained through either electronic submission or direct verbal authorization.
We believe individuals should understand why they are being contacted, what types of communications they may receive, and how to discontinue those communications whenever they choose.
Consent is voluntary and may be withdrawn at any time.
Individuals may authorize Prism Wellness Network to contact them by voluntarily completing and submitting forms available on our website.
These forms may include contact requests, treatment inquiries, insurance verification requests, admissions inquiries, appointment requests, and similar forms.
When an individual provides contact information through a website form and affirmatively agrees to the accompanying communication consent disclosure, they authorize Prism Wellness Network to communicate with them through the selected or disclosed communication methods for the stated purposes.
Such communications may include:
Responding to questions or requests for additional information.
Providing information about treatment programs and available services.
Discussing admissions, eligibility, and insurance verification.
Coordinating consultations, appointments, or appropriate follow-up.
Providing information requested by the individual regarding behavioral healthcare services.
Where text messaging consent is requested, the applicable form will disclose that SMS communications may occur and provide an opportunity for the individual to affirmatively authorize those communications.
Submission of a website form does not automatically constitute unrestricted consent to receive unrelated promotional communications.
Consent to promotional or marketing text messages, when applicable, will be requested separately in accordance with applicable law.
Consent to optional communications is not required as a condition of purchasing services or receiving treatment.
Prism Wellness Network also recognizes verbal authorization as a method of obtaining consent for appropriate, non-promotional communications.
Verbal opt-in may occur when an individual communicates directly with an authorized Prism Wellness Network representative through a telephone call or other personal interaction.
Examples of verbal opt-in include:
An individual calling our admissions department and requesting that a representative call or text them with additional information.
A prospective patient verbally authorizing follow-up regarding treatment options or insurance verification.
A family member or authorized representative requesting additional communication regarding available services.
An individual providing a telephone number and expressly requesting communication through that number.
Before obtaining verbal consent for ongoing text communications, our representatives will explain the purpose and nature of the communication, including applicable message frequency, potential carrier charges, and the individual’s ability to withdraw consent.
Prism Wellness Network may document verbal consent within its authorized communication or patient-management systems to maintain appropriate records of communication preferences.
Verbal consent will only be relied upon where it is legally sufficient for the specific type of communication. Promotional or marketing communications requiring written authorization will not be initiated solely on the basis of verbal consent.
Prism Wellness Network may use text messaging as a convenient method of communicating with individuals who have authorized SMS contact.
Program Name: Prism Wellness Network Patient and Admissions Communications
Program Description: SMS communications may include responses to inquiries, admissions coordination, treatment information requested by individuals, insurance verification updates, appointment coordination, and related patient-support communications.
Message Frequency: Message frequency varies based on the nature of the individual’s inquiry, communication preferences, and ongoing coordination needs. Messages may be recurring when an individual is actively communicating with our team.
Message and Data Rates: Message and data rates may apply depending on the individual’s wireless service provider and mobile plan.
Customer Support: Individuals may request assistance by replying HELP to a message or contacting Prism Wellness Network through its published contact information.
Opt-Out: Individuals may stop receiving text messages at any time by replying STOP or by communicating a request to discontinue contact directly to a Prism Wellness Network representative.
Other clear requests, including “Please stop texting me,” “Remove my number,” or “Do not contact me again,” will also be recognized as requests to withdraw consent.
Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
Prism Wellness Network does not guarantee immediate delivery of electronic messages, as delivery may depend on third-party telecommunications providers, network availability, or other circumstances outside our control.
Every individual has the right to withdraw previously provided communication consent at any time, for any reason, without penalty.
Prism Wellness Network does not require an individual to provide an explanation or justification for requesting that communications stop.
Individuals may withdraw their consent through any reasonable method that clearly communicates their preference, including:
Verbally informing a Prism Wellness Network representative that they no longer wish to be contacted.
Requesting that communications stop during a telephone conversation.
Responding to a text message with a clear request to discontinue communication, including STOP.
Sending an email requesting removal from future communications.
Contacting our organization through an available website contact method and requesting that communication cease.
Individuals are not required to use a particular phrase, complete an additional form, or provide written notice to withdraw their consent.
A simple verbal or written request stating that the individual does not wish to be contacted is sufficient.
Upon receiving a clear opt-out request, Prism Wellness Network will document and process the request promptly, cease the affected optional communications in accordance with applicable law, and update the individual’s communication preferences.
An individual may receive a single non-promotional confirmation acknowledging that their opt-out request has been processed.
Withdrawal of optional communication consent will not prevent individuals from independently contacting Prism Wellness Network again in the future or requesting additional information or assistance.
Any communications independently required or permitted by applicable law, including certain legally required healthcare notices, will be handled according to the individual’s rights and applicable requirements.
Prism Wellness Network emphasizes direct, respectful communication between individuals seeking assistance and authorized members of our team.
When individuals communicate with an admissions representative or other authorized staff member, they may communicate their contact preferences directly to that individual.
Our representatives are expected to respect requests concerning preferred communication methods, suitable contact times, and discontinuation of optional communication.
An individual who initially agrees to receive telephone calls may subsequently request text or email communication instead, or may request that all optional outreach cease.
We recognize that behavioral healthcare inquiries can involve sensitive personal circumstances. Our communication practices are intended to respect each individual’s privacy, autonomy, and personal preferences.
Protecting personal information is an important part of Prism Wellness Network’s commitment to ethical healthcare communication.
Information voluntarily provided through our website or direct communication channels may be used to respond to inquiries, coordinate requested services, verify insurance information, facilitate admissions, and perform other authorized operational functions.
Personal information is handled in accordance with our Privacy Policy and applicable federal and state privacy requirements, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.
Mobile telephone numbers and text messaging opt-in information or consent will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.
Information may be processed by authorized service providers supporting our communications and healthcare operations, subject to applicable privacy and security requirements.
Individuals should be aware that standard SMS and email communications may not provide the same level of security as dedicated healthcare communication platforms. Prism Wellness Network applies appropriate safeguards and may direct sensitive healthcare discussions to more secure channels when necessary.
For additional information regarding collection, use, retention, and protection of personal information, please refer to our Privacy Policy.
Individuals submitting information through the Prism Wellness Network website agree to make reasonable efforts to provide accurate and current contact information.
When submitting information on behalf of another person, the individual represents that they have appropriate authority to provide the information and request communication on that person’s behalf.
Prism Wellness Network is not responsible for communications unintentionally directed to an incorrect recipient as a result of inaccurate information submitted by a website user, except to the extent otherwise required by applicable law.
Individuals who receive communications in error may request that their information be corrected or removed from applicable contact records.
Our website may contain links to external websites, insurance providers, healthcare resources, technology platforms, or other third-party services.
Such resources may operate under their own terms, conditions, and privacy policies.
Prism Wellness Network is not responsible for the independent privacy practices, content, or availability of third-party websites outside its control.
Unless otherwise indicated, the content, visual elements, logos, written materials, graphics, and other original materials appearing on the Prism Wellness Network website are owned by or licensed to Prism Wellness Network.
Website visitors may access and use these materials for lawful personal and informational purposes.
Unauthorized reproduction, commercial redistribution, or misrepresentation of Prism Wellness Network’s intellectual property is prohibited without appropriate authorization.
Prism Wellness Network may update, modify, or discontinue portions of its website, communication systems, or informational resources as operational needs evolve.
We strive to maintain accurate and current information; however, treatment availability, facility offerings, insurance participation, and other service details may change.
Individuals should contact our representatives directly to confirm current program availability, insurance acceptance, and admission requirements.
Prism Wellness Network reserves the right to revise these Terms and Conditions to reflect updates to our website, communication practices, operational procedures, or applicable legal requirements.
The revised policy will be published on our website with an updated effective date.
Changes to these Terms and Conditions do not independently establish or expand an individual’s consent to receive communications. Any additional consent required by law will be obtained separately.
Individuals who have questions regarding these Terms and Conditions, wish to update their contact preferences, or want to withdraw communication consent may contact Prism Wellness Network directly.
Prism Wellness Network
Website: prismwellnessnetwork.com
Email: [email protected]
Requests to discontinue optional communications may be made verbally, electronically, or in writing.
Prism Wellness Network respects every individual’s right to choose whether, when, and how they wish to be contacted. Consent is voluntary, communication preferences may be changed, and permission to contact an individual may be withdrawn at any time.